About Us
At BOP Kids we offer before school, after school and holiday programmes that are designed for children aged 5-13 years. All of our programmes are Ministry of Children accredited which means not only do we meet and exceed all their requirements but you may also qualify for a WINZ (Work and Income) subsidy to assist with the programme costs. We provide a bridge between school and home life in a supportive social environment with indoor/outdoor play, board games, art and craft, sports equipment, technology and where children build independence in a supervised environment.
BOP Kids is a programme provided by the Belfast Community Network (BCN). The BCN provides various, services, projects and events in our local community. BOP Kids supports our community initiatives.
Our Philosophy
BOP Kids have four core values, GIVE. BELONG. GROW. EXPLORE. These stream from the theory of the circle of courage. The Circle of Courage provides a blueprint for reclaiming our children and restoring bonds of respect in our schools and communities. The Circle of Courage philosophy is not only compatible with Maori values and beliefs but also those of cultures “where the central purpose of life is the education and empowerment of children” (Brendtro, Brokenleg & Van Bockern, 2002)
Our Programmes
SEE OUR PROGRAMME HERE
Fees and Hours
SEE OUR FEES AND HOURS HERE
Enrolling and Making a Booking
All of our enrolments and bookings are done through an online system called Aimy Plus. If you wish to enrol your child you will need to go to this website https://bcn.aimyplus.com and register as a new parent. Once you have registered yourself you will be taken through steps to enrolling your child and adding some important information such as adding a second guardian and emergency contacts. You will also be given the option of enrolling more children. Parents with shared custody are both welcome to enrol their child and are responsible for fees from any booking they have made on Aimy Plus.
Changing and cancelling bookings
If you wish to change or cancel your regular booking, we require one weeks written notice and If you wish to cancel a casual booking we require you to do so 24 hours before the start of the session. The best way to do this is to email Ashleigh: oscar@belfastcommunitynetwork.org.nz
Absences
Once your child is booked into a session, we expect them to be at the programme. If we have not been notified, and your child does not arrive, we will pursue all contacts until the child is located. Please advise us as early as possible.
Sickness
Please do not send your child to the programme if they are unwell. If they become ill during a session, you will be contacted to collect them as soon as possible.
Emergencies
Our staff are trained to deal with emergencies. In the event of a serious accident involving your child, appropriate medical treatment will be sought. In civil emergency our staff will remain at the programme until all children can be collected.
Child protection
Our comprehensive child protection policy includes reporting any suspected child abuse to Ministry of Vulnerable Children
Complaints
We view complaints as a positive way of improving our programme. Please contact the BOP Kids programme co-ordinator or download a complaints form from our website.
Public Holidays
If your regular booking falls on a public holiday you are still required to pay for the sessions booked on that day.
Fee Payment
Direct Credit is our preferred method of payment. Our bank account is BNZ 02 1253 0010359 00. Please reference your CHILD’S NAME. Payment of fees is due at the end of each week’s attendance. Statements of account are issued 4-weekly for your information.
Full fees apply for all absences and a surcharge is added if staff are not notified in advance.
A Late Pick-up Fee applies for every 15 minutes (or part thereof) that a parent is late in collecting a child.
Invoices and Statements
The Invoicing process is as follows:
Frequently Asked Questions
- What is the difference between an invoice and a statement?
Invoices state the services provided and the total cost of our service only, statements show your account balance, services provided (invoices), payments received by parents and any subsidy payments to create a balance.
- Why am I not receiving statements or invoices?
The common issues are a change of details/emails. We are working hard to have up to date information and Aimy plus will help with this issue. Please contact us and we will email your one.
- Why do I receive invoices when I receive a subsidy?
We are required to send whoever has made the booking invoices.
- If I am running late to pick up my children after school, is there a charge?
Yes, if there are any late pick-ups your account will be charged $20 per 15mins.
- When I make a cancelation to my booking, what happens on my account?
Your account will be credited (credit note). This will be visible on your statements. If the amount is substantial, you may request a parent refund.
If you receive a subsidy, please be aware that credit will be refunded to whomever pays it i.e. Ministry of Education or Ministry of Social Development (WINZ)
- Who do I talk to if my account is incorrect?
Please contact accounts, info@belfastcommunitynetwork.org.nz, 9281137 or 0212806967. We are happy to go through any account and fix any mistakes as soon as possible.
Behaviour Management
Our BOP Kids staff will at all times maintain a fair, consistent and positive approach our children’s behaviour. At no time will children be physically punished, disciplined or treated in a way that is degrading, humiliating or cause fear or anxiety. We want all of our children who attend BOP kids to have a sense of belonging and feel safe while attending our programmes.
Our behaviour management process:
Child Stand Process
Stage one
- Parent/caregiver is contacted advising what has taken place and require immediate removal from the programme
- The child may return the following day
- Behavioural incident form is to be completed by a staff member and signed by the programme coordinator and the child’s parent/caregiver
Stage two
- Parent/caregiver is contacted advising what has taken place and require immediate removal from the programme
- On arrival the parent/caregiver will be presented with a behaviour incident report and stand down letter stating how long the child will be stood down for and when they can return (24 or 48hours). Both the programme coordinator and parent need to sign these forms
Stage three
- Parent/caregiver is contacted advising what has taken place and require immediate removal from the programme
- On arrival the parent/caregiver will be presented with a behaviour incident report and stand down letter stating how long the child will be stood down for and when they can return (48hours). Both the programme coordinator and parent need to sign these forms
- A meeting will be arranged with the parent/caregiver and the programme coordinator to create a behaviour management plan and discuss what the outcome would be if the behaviour continues
Stage four
- If behaviour continues the programme coordinator with the support of the operations manager if needed will meet with the parent/caregiver to discuss removing the child from the programme.
The BOP Kids team reserves the right to permanently remove any child or family member at any time due to serious misconduct.
CONTACT US HERE